Privacy Policy

Masaa Chap Chap Limited ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery and logistics services, including our website at https://masaachapchap.com. Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.

We may collect the following types of personal information: • Identity Information: Full name, national ID or passport number (for business accounts) • Contact Information: Email address, phone number, physical address (pickup and delivery locations) • Transaction Data: Delivery details, parcel descriptions, payment records • Device Data: IP address, browser type, and device identifiers when you visit our website • Communication Data: Messages sent to us via WhatsApp, email, or contact forms

We use collected information to: • Process and fulfil your delivery orders • Communicate with you regarding your orders and our services • Send you service updates, promotional offers, and relevant information (with your consent) • Improve our website, mobile app, and service quality • Comply with legal obligations and resolve disputes • Prevent fraud and ensure the security of our services

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use: • Essential Cookies: Required for the website to function properly • Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics) • Preference Cookies: Remember your settings and preferences You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include: • SSL/TLS encryption for data transmitted via our website • Secure servers and restricted access to personal data • Regular security assessments and staff training While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

We do not sell, trade, or rent your personal information to third parties. We may share your information with: • Our Riders: Necessary delivery information to complete your order • Service Providers: Trusted third parties who assist in operating our services (e.g., payment processors, analytics providers) under strict confidentiality agreements • Legal Requirements: Government or regulatory authorities when required by law • Business Transfers: In the event of a merger or acquisition, your data may be transferred as a business asset

You have the following rights regarding your personal data: • Access: Request a copy of the personal data we hold about you • Correction: Request correction of inaccurate or incomplete data • Deletion: Request deletion of your personal data, subject to legal obligations • Opt-Out: Unsubscribe from marketing communications at any time • Portability: Request transfer of your data in a machine-readable format To exercise any of these rights, please contact us using the details below.

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable laws. Transaction records may be retained for up to 7 years for accounting and legal compliance purposes.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the new policy on our website with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: Masaa Chap Chap Limited Email: support@masaachapchap.com Phone: 0800722072 Address: Box 1351-40100, Kisumu Kenya, Maseno estate off Ezra Gumbe Rd, Hse 18 We aim to respond to all privacy-related enquiries within 5 business days.